Privacy policy.

Our contact details

Name: Automotive Design & Development Ltd. T/A Finches Friend
Address: Trapham Barn, Wingham, Canterbury, Kent, CT31NL
E-mail: info@finchesfriend.com
Date: 15th December 2022

The type of personal information we collect

We currently collect and process the following information:

  • Personal information on site visitors and customers, including name and contact information, history of website usage, traffic and location data (including IP address)

  • Personal identifiers, contacts and characteristics about our employees

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • We collect personal data, as provided by customers and website visitors, to process transactions in our shop, fulfil orders and keep people up to date about our products and services

  • We collect personal data in order to compile website user statistics, where visitors have such tracking turned on

  • We process staff data in order to deliver core business functions including processing payroll

We also receive personal information indirectly, from the following sources in the following scenarios:

  • From PayPal and Stripe when a customer buys something from Finches Friend

We use the information that you have given us in order to:

  • Process transactions in our online shop

  • Fulfil orders

  • Contact customers with information or offers about our products (if they have opted into this kind of contact)

  • Understand how visitors are coming to our website and what pages they are visiting while on our site

  • Run our business and pay our staff (in the case of staff data)

We may share your personal information with PayPal or Stripe when you buy something from Finches Friend.

Courier companies which deliver orders to our customers will have access to customer name and address data.

We provide your email address to Trustpilot, in order to request product and service reviews.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is: Your consent. You are able to remove your consent at any time. You can do this by contacting info@finchesfriend.com or writing to the address above.

How we store your personal information

Your information is securely stored using third party secure cloud services contracted by Finches Friend.

We keep personal identifiers and contact information on our customers and site visitors for one year. We will then anonymise your information, removing all of your personal data from our active records and destroying any physical media containing identifiers where it exists. In the case of physical media destruction, this would be undertaken by a specialist company.

For site visitors who have signed up to receive newsletters and other updates, we will hold information indefinitely, while providing an opportunity to opt out on every electronic communication we issue.

We keep information about our staff (identifiers, appraisals, contracts of employment) on an ongoing basis, and up to six years after an employee has left the company. We will then dispose of your information by anonymising active records and destroying any physical media containing identifiers where it exists. In the case of physical media destruction, this would be undertaken by a specialist company.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@finchesfriend.com or write to us at the postal address above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@finchesfriend.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk